Your rights

As a Plunket client you have certain rights. All these rights apply when you receive or are involved in Plunket services and take part in any Plunket teaching or research.

You have the right to:

• receive professional care from skilled Plunket staff - the services provided should reflect your assessed and agreed needs within Plunket’s well child contract
• be treated with respect including respect for your culture, values, beliefs and customs
• privacy and confidentiality
• participate in healthcare decisions which support you and your family to lead a healthy, independent life
• know how your information is being stored and used, and with whom it may be shared
• view and correct any information we hold about you or your child - specific / limited restrictions may apply according to the Privacy Act 29 (1a)
• know about the services that Plunket provides
• ask any questions so that you can be fully informed
• be listened to and understood and receive information in whatever way you need - when necessary and practicable, an interpreter should be available
• refuse any care offered to you, and you can change your mind at any time
• have someone with you to give you support
• complain - raise your concerns, as soon as possible, with the Plunket staff member concerned, local area manager or contact your local Plunket through our website

If you don’t feel you can approach Plunket themselves, you can also seek support from an advocate through the Health and Disability Commissioner, who will advise you about your rights and help with the complaint. This is a free and confidential service.

If you do not wish to complain to Plunket or use an advocate you may also approach the Health and Disability Commissioner’s Office online or on 0800 11 22 33.

All of these rights also apply when you agree to take part in any teaching process or any research approved by Plunket’s ethics committee.