Social media

Plunket currently uses several social media accounts to distribute news, alerts, events, promotions and competitions.  These accounts are managed by Plunket’s Digital Team.  Unless stated, Plunket does not record contact details or information. Please see Plunket’s Privacy Policy for more information.

By participating on our Facebook account, you are agreeing to our guidelines and interacting with fellow commenters in a way that is respectful and supportive. Please see our guidelines below for more information.

Facebook Chat Guidelines

Approximately twice a month, for an hour, Plunket holds a ‘Facebook Chat’ where users can submit a question related to the set topic to be answered by either a PlunketLine telenurse or Plunket’s National Advisors.

These Facebook Chats are able to provide another channel through which parents and caregivers can contact Plunket directly.

Our Facebook Chats are not meant to replace at any time the one-to-one contact with your Plunket nurse or other Health Professional.

Where we feel that we are unable to answer a question directly, we will suggest that you call PlunketLine (0800 933 922) for more direct one-on-one advice. Alternatively we may recommend that you contact another professional organisation (such as Family Planning, NZ Transport Agency, New Zealand Dental Association, Ministry of Social Development; depending on the topic).

All questions which are sent to Plunket NZ via private message will be replied to through private message. These questions will not be posted publicly unless the user requests for their questions to be posted anonymously on the public chat.

We will endeavor to respond to all queries during the hour-long chat, however in some cases if we are unable to do so (due to the need to source more information/advice) we will respond within 24 – 48 hours.

If at any time we feel a conversation is in violation of our community guidelines we reserve the right to delete the posts. Repeatedly violating these guidelines will result in the posts being removed from the page.

Facebook Community Guidelines

The Plunket Facebook page is managed by Plunket New Zealand but belongs to all Plunket people as a welcoming space for conversation and sharing information. We encourage open discussion about issues related to parenting children under 5 in New Zealand and welcome all feedback on our services.

By participating on the Plunket Facebook page, you are agreeing to our guidelines and to interact with fellow commenters in a way that is respectful and supportive.

We may delete posts which are:

  • racist, sexist, homophobic or other forms of hate-speech
  • potentially libelous or defamatory
  • spam or commercial
  • personal attacks, offensive language, abuse and threats
  • off-topic or irrelevant to the thread of conversation.

Repeatedly violating these guidelines will result in being removed from the page.

You can help by notifying us of potential problems and encouraging each other to keep conversations appropriate. If you spot something you think is inappropriate please let us know by email.

If you would like to contact Plunket in a commercial sense or to undertake some research with the Plunket community, please email us.

We look forward to connecting with you on Facebook!

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