Plunket is New Zealand’s largest provider of Well Child services through our Ministry of Health contract. 58,191 newborn babies and their parents enrolled with us for support in the year to October 2013.
From 1 October 2012 to 31 October 2013 we delivered 690,498 core and additional contacts with parents and whānau. We did this through a combination of home visits, visits to clinics, phone calls and in some areas mobile clinics and family centres.
Fully funded by the Ministry of Health as part of the Well Child contract, PlunketLine provides a toll-free telephone advice service available to all families/whānau and caregivers 24 hours a day, seven days a week.
From 1 October 2012 to 31 October 2013 PlunketLine answered 105,299 calls.
All calls are answered by a Plunket nurse, who can not only give advice and information on parenting issues and children’s well-being but connect families to a nationwide family support network, including referrals to local Plunket nurses, car seat rentals and Plunket family centres.
PlunketLine is committed to providing a multi-lingual service to callers. We have Chinese (Mandarin and Cantonese), Māori, Samoan and Cook Island Māori nurses who are able to assist clients in their first language. For speakers of other languages we offer an interpreting service.