Plunket is New Zealand’s largest provider of Well Child services. 32,755 newborn babies and their parents enrolled with us for support between July 2012 to January 2013.
From July 2012 to January 2013 we delivered 376,116 core and additional contacts with parents and whānau. We did this through a combination of home visits, visits to clinics, phone calls and in some areas mobile clinics and family centres.
Fully funded by the Ministry of Health as part of the Well Child contract, PlunketLine provides a toll-free telephone advice service available to all families/whānau and caregivers 24 hours a day, seven days a week.
From July 2012 to February 2013 PlunketLine answered 63,144 Well Child calls.
All calls are answered by a Plunket nurse, who can not only give advice and information on parenting issues and children’s well-being but connect families to a nationwide family support network, including referrals to local Plunket nurses, car seat rentals and Plunket family centres.
PlunketLine is committed to providing a multi-lingual service to callers. We have Chinese (Mandarin and Cantonese), Māori, Samoan and Cook Island Māori nurses who are able to assist clients in their first language. While the number of callers using this service remains small – less than 1 percent of total calls – use is increasing and is up 19.75 percent on the previous year. For speakers of other languages we offer an interpreting service.