When we moved to Alert Level 2 I emailed to let you know that we would be taking a phased approach to the re-introduction of Plunket’s in-person services and opening our clinics. It was important to take the time to get things right and make sure we’re keeping all staff and whānau safe.

We have worked through our planning and can now update you on what this means for you and your tamariki over the coming weeks.

In-person visits and our clinics
We will be resuming some in-person visits from 27 May and starting to re-open our clinics for some Well Child appointments. We are in the process now of setting up our nearly 600 locations nationwide for re-opening, making sure we are meeting COVID-19 health and safety guidelines. Clinics will be reopening as they become ready, and we will be updating our website regularly as this happens.

Starting this week, we will be contacting clients to let them know how Plunket is resuming some in-person Well Child services. We will continue to prioritise services for whānau Māori and Pacific families and focusing first on those who need us the most – all whānau with a new-born tamariki in their first three months, and whānau we
haven’t been able to reach during Alert Levels 3 & 4. Clients will also be notified as soon as their local Well Child clinic is ready to reopen via appropriate local channels and Plunket’s website will be regularly updated.

We’re still here for you – if you need extra support or advice during this time please contact your Plunket Nurse or give PlunketLine a call on 0800 933 922.

Our virtual services
During the lockdown period we increased our use of virtual tools such as Zoom and phone calls so we could stay in touch with families. Your feedback showed us that for many parents found this a useful service, offering additional flexibility, so we plan to continue to offer this as a channel for Well Child services where appropriate.

Non-Well Child services
For our non-Well Child services, such as playgroups, co

Need free support or advice?

Call PlunketLine 24/7 on 0800 933 922