Plunket sometimes gets additional information about you or your child’s health from other agencies involved in the care of you or your children, if you’re registered as the enrolled child’s main caregiver. We do this when it is necessary to provide a better service or for you or your child’s physical or mental health or safety.
Health information may be shared with other agencies but we will only use or share information:
We will only use or share your information without your permission when:
Plunket does not sell or rent your personal information to third parties. We will share personal information without your permission (which may include account information) only when we:
If your personal information changes (such as your address) we will endeavour to provide a way to correct or update your records. We are legally required to keep your health information on file for 10 years from the date of last contact - after which it can be destroyed.
We work diligently to protect the security of your personal information, including credit card information. We protect your credit card information during transmission by using the Secure Sockets Layer (SSL) protocol, which encrypts your information when transmitted over the internet.
When you make a donation via committed giving, your transaction is processed through ANZ Bank E-Gate Secure Payment Gateway, where we safely and securely use your credit card. Plunket only receives credit card information and details when you sign up to a regular payment.
It is important for you to protect against unauthorised access to your password and to your computer.
Information about your computer and about your visits to and use of our website such as your IP address, location, browser type and user name will be recorded when you visit our website. This information may be used to identify you. However, we will treat this information as personal information and will only use it for the purposes stated in this privacy notice.
A cookie tells us whether you've visited us before or if you are a new visitor. The cookie doesn't collect any personal information about you or provide us with any way to contact you. It doesn't extract any information from your computer. We use the cookie to help us track traffic patterns to our site and identify website features in which you have the greatest interest. That way we can give you more of what you like.
These are small files that are placed on our pages. Facebook Pixel tracking helps us understand the effectiveness of Facebook Ads, and how visitors use our website by reporting on the actions people take after viewing those ads. No personal information is collected by Plunket during the use these pixels.
Information transmitted over the Internet is inherently insecure. However, we have physical, electronic and managerial processes in place to protect the information we collect via our website or email. The information you send is passed through a secure server using encryption technology. All stored customer information is protected with secure passwords, user log-ons and other security procedures.
We will take all reasonable steps to maintain the security and integrity of your personal information including:
When you contact PlunketLine we may monitor or record calls for quality assurance. These are stored and destroyed securely as per all information collected and held.
If you wish to make any changes to information we may have or you no longer wish to receive direct donation mailings, contact:
The Database Coordinator
Plunket National Office
PO Box 38299
Phone: 0800 20 55 55
A Plunket client is defined as the child client and the adult client. The child client is the child enrolled to receive Plunket services.
There are 2 sorts of adult clients:
A child’s guardian is the person with the legal duties, rights, responsibilities and powers that a parent has concerning their child. Guardians’ responsibilities include but are not limited to the day-to-day care of the child (such as a safe, secure home; loving care and attention).
Most of the information collected by Plunket will be considered health information (eg any information collected during care delivery) and is subject to the Health Information Privacy Code 1994 (the Code), as well as the Privacy Act 1993. The NHI (National Health Index) number is also considered health information.
Some information collected is personal information such as details provided by a financial donor or when you contact us via email or the internet. This information is subject only to the Privacy Act 1993.
Health information is information about an identifiable individual that includes, but is not limited to:
In practice, the categories listed above translate to, but are not restricted to:
‘Personal Information’ is a wider concept than ‘health information’ as it is any information about an identifiable individual.
Personal information is not limited to, but may include the gender and name of baby, and the name, address, telephone number of the individual, or any other information about that individual or members of that individual’s - or the child’s – family.
If you have a privacy complaint you should first contact your Plunket area manager.
If the complaint is about a manager, you should contact the operations general manager. If you are not satisfied with this process, you can then complain to the Privacy Commissioner.
Any privacy complaints will in most cases be handled within 15 working days. The reason for any required extensions of more than 20 working days will be advised.