What information Plunket may collect about you

Personal information

  • biographical details such as your name, address, gender, ethnicity, date of Birth, family relationships.
  • your image (for example, through CCTV)
  • Financial details such as banking, credit cards and tax information.
  • Your emergency contacts
  • employment history, qualifications, licences.

We may also collect your Health information

Your National Health Index number (NHI)

Health information includes but isn’t limited to information such as birth issues, allergies, feeding issues, vaccinations, weight.

Health information is information about an identifiable individual that is about the health of that individual, including their medical history; and any health services provided, and any information about collected during or incidental to, the provision of Plunket health services.


We may collect information about you from third parties

Examples include:

  • referrals from lead maternity carers, District Health Boards, and other health professionals
  • pre-employment vetting information for references, security, and safety checks
  • agencies involved with Integrated Safety Response regarding violence.

We use your information to

  • provide you and your whānau with child health services
  • provide health education and information to you, your tamariki, and whānau
  • provide you with information about Whānau Āwhina Plunket and our support groups, services and activities which may be of interest to you and your child
  • monitor and improve the quality of our services to you, your tamariki, and whānau
  • maintain a volunteer or workforce relationship with you
  • maintain or create a financial donation relationship with you, through third party providers
  • carry out research approved by an ethics committee.

Who can access your information and who do we share it with?

We fully respect the importance of protecting the privacy and confidentiality of your personal and health information. Plunket does not share your health record. Your Plunket health team are the only people who will access your health record. They will ensure this information is accurate and up to date at all times.

We may share information to protect your wellbeing or the wellbeing of others, for example in the situation of family violence.

Limited information such as name, ethnicity, and number, type and outcome of Plunket contacts may be shared with Te Whatu Ora (Health NZ) who use it for funding health services and monitoring our service quality (Well Child / Tamariki Ora Quality Improvement Framework Data).

Limited information such as name, email address, mobile phone number, and ethnicity may be shared with third party organisations who we use to send you our whānau (family) experience survey. These surveys help us to monitor and improve the quality of our service to you. Any personal information sent to third parties to enable them to send you a survey is deleted once the survey has closed.

Limited information, such as name, phone number, age bracket and region may be shared with third party providers who we use to maintain an ongoing financial relationship with you. An option to opt out is provided at the point of contact, and information related to you is deleted at the conclusion of your engagement.

Plunket may share data with Stats NZ. The information we provide is only used by Stats NZ and trusted researchers to produce statistics and research to benefit New Zealand. Individuals are not identified in published statistics or research.

In consultation with you, communicate with appropriate health providers, to ensure that your child receives all the Health services that you are entitled to. Health providers such as; Ministry of Health, District Health Boards, Well Child providers, immunisation providers, dental health providers.  If you and your child need anything beyond Plunket services, your nurse may offer to refer you and your child to another service. If that happens you will be asked for permission to contact that other provider with your child’s information at the time.

In consultation with you, communicate with appropriate individuals or organisations to conduct; reference checks, qualification confirmation, Practicing certificate confirmation, security screening, safety checks.

Retention and disposal of information

Whānau Āwhina Plunket only retains your personal information for as long as it is required for the purpose we collected.

Plunket is required by the Heath Act 1956 to keep the health information we collect for 10 years after we last see you. We therefore might keep some health information up to 15 years. (5 years old +10 years retention).

Employee personnel records are kept for 7 years after end of the Financial year that employment ceases.

Unsuccessful Employment applications are kept for 12 months.

Donor and donation records are retained indefinitely.

All private information is appropriately and securely disposed of.