Alert Level 4 - Auckland

Under Level 4 and 3, all in-person services are suspended. 

While our Whānau Āwhina Plunket clinics, offices and other sites are all closed under Level 4 and 3, nearly all of our people can work from home and are using virtual tools to stay connected both with each other and our communities. We are focusing in particular on our clients with the greatest need and continuing to take referrals from midwives for new babies. Services such as parenting programmes and community groups are being delivered virtually where we can.

Our PlunketLine nurses are available 24/7 on 0800 933 922 to provide free support and advice to all families, whānau and caregivers. If you have any parenting concerns, please give us a call and we’ll make sure you get the support you need.

Alert Level 3 & 4

Our services:

  • Well Child Tamariki Ora (WCTO) – all service delivery will be virtual or rescheduled, with in-person service delivery by exception only where high needs have been identified.
  • Non-Well Child / Community Services – service delivery is virtual or suspended / rescheduled.

Our locations:

  • All Whānau Āwhina Plunket clinics and locations in Level 3 and 4 areas are closed.

Alert Level 2 – rest of Aotearoa New Zealand

Our services:

  • Well Child Tamariki Ora (WCTO) – services will be delivered in person or virtually, ensuring all health and safety and physical distancing guidelines are followed. 
  • Non-Well Child / Community Services – service delivery is virtual or suspended / rescheduled.

Our locations:

  • Whānau Āwhina Plunket locations are open, and are following all Government physical distancing and health and safety guidelines.
  • All visitors to Whānau Āwhina Plunket premises are required to complete contact tracing.
  • We strongly encourage all visitors to download the Government’s Covid-19 tracing app and use this when visiting our clinics. Posters for the app with scannable QR codes are in all Whānau Āwhina Plunket locations. We also have physical sign-in sheets available.
  • All visitors to Whānau Āwhina Plunket premises are required to wear a mask. 
  • Please attend your appointment with only one caregiver (unless you need a support person).
  • All visitors are required to observe a 2m distance. 

Drop-in clinics:

  • Please call before attending a drop-in clinic so we can ensure we maintain physical distancing requirements.   

Alert Level 1 - no regions currently

All Whānau Āwhina Plunket services will return to usual operation.

Need free support or advice?

Call PlunketLine 24/7 on 0800 933 922